This Mobile App is an alternate way to register consumer related grievances on the portal https://consumerhelpline.gov.in. The website was launched by the Department of Consumer Affairs to create awareness, advise and redress consumer grievances and act as a central registry for lodging consumer grievances. As per the Consumer Protection Act, 1986, consumers can approach Consumer Fora at the District, State and National level for dispute resolution. Though all efforts will be made to address grievances made on the portal, if the grievance is not redressed to the full satisfaction, a consumer has choice to approach the appropriate Consumer Fora.
An aggrieved consumer can register grievance by either calling the toll free number 1800-11-4000 or 14404 to talk to an agent to register or register online on the portal or through the Mobile App in which case the consumer gets an userid and password to lodge a grievance.
The app also has consumer awareness material, addresses of various Consumer Fora and other related useful sites.